FAQ

Frequently Asked Questions

1. Who is behind this store?

Hey! I’m Shimon Zuc – a travel blogger and outdoor enthusiast with years of experience training with military units around the world. I’ve traveled to over 42 countries, from tough jungle and glacier treks to luxury hotels and resorts. After seeing what gear holds up and what doesn’t, I decided to build a store dedicated to gear that actually works in the real world.

2. Why did you start this store?

After countless trips and backcountry experiences, I realized how hard it is to find gear that truly works in real-world situations. This store offers products I personally believe in – gear that performs when it counts, whether you're out for a weekend or a multi-week expedition.

3. Do you actually use the gear you sell?

Every item in the store is carefully selected based on quality, durability, and practical value. I only offer products I trust and would take with me on serious adventures.

4. Where do you ship to?

We currently ship to all 50 U.S. states. Shipping availability and times may vary by product, but most items ship quickly and reliably from trusted fulfillment centers.

5. How long does shipping take?

Most orders are delivered within 10–15 business days. You’ll receive tracking details as soon as your order is on the way. For more informaion concerning our shipping times please visit our Shipping & Handling page.

6. Do you offer free shipping?

Yes! All products on our site include free shipping within the U.S. – no hidden fees, no surprises at checkout.

7. Is your gear beginner-friendly?

Yes – and beyond. The gear we offer is suitable for both beginners and experienced outdoorsmen. Whether you're going on your first overnight or your hundredth, you’ll find reliable tools and accessories here.

8. How can I track my order?

You can track your order anytime on our Track Your Order page.

9. How do I know what gear is right for me?

Each product page includes helpful details, use cases, and expert tips. You’re also welcome to check out the blogs on our site, where I share guides on how to choose the right gear for different types of trips. Still unsure? Just message me – I’m happy to help.

10. What’s your return policy?

You can return unused items within 14 days of delivery, in their original condition and packaging. See our full return policy for more details.